Privacy Policy

ViewR Private Limited("we," "us," or "our") operates a Software-as-a-Service (SaaS) platform specializing in CCTV surveillance and analytics (the "Platform"). We are committed to protecting the privacy of our customers, users, and stakeholders in compliance with the applicable laws in India, including the Information Technology Act, 2000 and the Personal Data Protection Bill, 2019 (as amended or replaced).

This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name, email address, phone number, organization details, and other contact details.
• User credentials, including usernames and passwords for accessing the Platform.

1.2 CCTV Data

Video footage, images, and metadata collected from CCTV cameras integrated with our Platform.

1.3 Analytics Data

Behavioral patterns, heatmaps, object detection, and other analytics derived from CCTV footage.

1.4 Automatically Collected Data

Device information, IP address, browser type, operating system, and usage data collected through cookies, log files, and other tracking technologies.

2. How We Use the Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our Platform and services.
• To analyze video footage and generate insights.
• To enhance security and monitor compliance with safety protocols.
• To manage user accounts and provide customer support.
• To comply with legal obligations and respond to lawful requests from law enforcement.
• To communicate updates, promotional offers, and other information (subject to user consent).

3. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information. We may share information under the following circumstances:

3.1 With Service Providers

We may share information with third-party service providers who assist in delivering our services, such as cloud storage providers, analytics partners, and IT service providers.

3.2 With Law Enforcement Authorities

We may disclose information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests by public authorities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.4 With Consent

We may share information with third parties when we have your explicit consent.

4. Data Retention

We retain personal information and CCTV data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. CCTV footage and analytics data are stored for a specific retention period agreed upon with the customer.

5. Security Measures

We implement appropriate technical and organizational measures to safeguard your information, including:

• Encryption of data during transmission and at rest.
• Role-based access controls and multi-factor authentication.
• Regular audits and vulnerability assessments.
• Secure data storage in compliance with Indian data protection laws.

6. User Rights

Under applicable Indian laws, you have the following rights:

• Access and Correction: Request access to or correction of your personal information.
• Data Portability: Receive your data in a portable format.
• Consent Withdrawal: Withdraw your consent to data processing, where applicable.
• Erasure: Request the deletion of personal data, subject to legal retention requirements.

To exercise your rights, contact us at help@viewr.in

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze Platform usage. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage users to review their privacy policies.

9. Compliance with Indian Laws

This Privacy Policy complies with the Information Technology Act, 2000 and its associated rules, as well as any relevant provisions under the Personal Data Protection Bill, 2019. We will update this policy as necessary to reflect changes in the legal landscape.

10. Updates to the Privacy Policy

We may update this Privacy Policy periodically. We will notify users of significant changes through the Platform or via email. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at: